Sleep Inn & Suites Gallatin - Nashville Metro

the property was clean and nice. My husband presented two days in advance prior to check in and provided a debit card to use for the purchase of the stay, the manager took this payment choice and stated that everything would be fine, we offered to pay for the stay ahead of time, she stated not necessary the card would be on file and would go smoothly. This did not happen, my elderly 80 year old father in law was charged at the property, his card was no where on the booking, no where on the reservation and a METHOD OF PAYMENT was requested from him although it had already been taken care of by myself and my husbands visit to the property 2 days before. Now the hotel is telling me that they have refunded my 80 year old disabled father in law and have also charged me!!! So now they have 2 payments and stated that a refund would process on 7 to 10 days, i stated that they could process payment after the refund was sent to my father in law, they have charged my father in law, holding my account and charged my account, this hotel has almost $1300 being held for a $417 booking

The staff was excellent - so pleasant even though he was on the second of his 2 shifts that day. He was so helpful in getting the things we needed and provided information. He had been with the organization for 13 years and at this particular location sincevit opened in 2019. Rooms comfortably & clean. Very up-to-date and clean- well cared for. Located so close to lots of restaurants & shopping. Good breakfast options. They even have laundry facilities .

Very clean facilities. The staff was very accommodating and checking in/out was easy.

Breakfast is always good with a nice variety. The location Is close to my work and is very convenient. I have stayed at this location on numerous occasions for extended periods of time and have always been extremely satisfied with the facilities and the staff. I have also recommended this location to others.

Loved the quality of services provided by staff and the understanding given to me when I had to leave earlier due to a death in the family. I truly appreciate the sympathy I received.